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Privacy and GDPR


At Lou Grace Mitchell Ceramics we are committed to keeping the trust and confidence of visitors to our website. We will not sell, rent, or trade emailing lists with other companies or for other businesses marketing purposes. Below is detailed list of our privacy policy. Please read it if you are using our site.


The type of information we collect and how we use cookies and other tracking tools

We receive, collect and store any information you enter on our website or provide us with in any other way. This personally identifiable information may include your name, email, password, communications, address, payment details (excluding credit card information which is processed through our payment provider) purchase history, comments, feedback, product reviews, recommendations, and personal profile.


We may use software tools such as cookies to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page by people accessing our website.  

When our site is accessed we use a third party service - Google analytics to collect standard internet log information and details of visitors behaviour patterns. We do this to find out things like the number of visitors to our site, but this is processed in a way that does not identify individuals.  We use the instagram app and facebook app both of which link to our website and we receive non-personal analytics such as number or visits to our website – please see the above apps privacy policy.


How we collect information

When you send us a message through a contact form, subscribe to our newsletter or conduct a transaction on our website, as part of these processes, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only and is password protected.


Why we collect personal information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How we store, use, share and disclose our website visitors personal information

Lou Grace Mitchell – Ceramics is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help to ensure the secure handling of credit card information by our store and its service providers. We use Stripe as supplied through online payment system- please see their privacy and GDPR policy.


How we communicate with our site visitors

We may contact you to notify you regarding your account because you’ve asked us to, troubleshoot problems with your account, to resolve a problem, to collect fees or money owed, or to ask if you happy and satisfied, to send updates about our company, or as otherwise necessary to contact you in relation to any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. We use a third party provider, MailChimp to deliver our newsletter – please see MailChimp’s privacy notice.  


How site visitors can withdraw their consent of collection of their personal information

You can unsubscribe when ever you like by clicking our unsubscribe box or by email to lou@lougracemitchell .com with your full name and address .You are also entitled to view, amend or delete the personal information we hold.


Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

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