Delivery and Returns
I am able to deliver across the UK and offer a simple delivery service. for international deliveries please email me direct at firstname.lastname@example.org
Many of my small ceramic pieces are under 2kg & can be sent as small packages via 1st class Royal Mail for £2.40. Larger packages costs start from £3.70 - delivery times are from dispatch.
Postal costs are worked out as you add to your basket, so please go to checkout to see final costs. For larger orders a courier will be arranged with suitable insurance.
DELIVERY & AVAILABILITY
All goods on my website are made by hand and sometimes there may be a short wait until more products can be made.
Providing your items are in stock I will aim to dispatch your order to you within 3 working days.
If you are not happy with your purchase you can email me at email@example.com.
Please let me know within 48 hours that you would like a refund or if the goods are damaged or faulty.
Unfortunately I cannot cover the cost of returning unwanted products unless they are faulty. Please also ask for proof of posting when returning items & make sure that the item being returned is adequately insured & packed in its original packaging.
I will process any refund due to you within 30 days of the day we receive your cancellation by agreement. I will aim to make refunds using the same method used by you to pay for your purchase.