Delivery and Returns

I am able to deliver across the UK and offer a simple delivery service:

STANDARD  £3.85

Delivery will take between 2 - 5 days. - Royal Mail

UK ORDERS OVER £100

UK orders over £100 are free of delivery charges.

DELIVERY & AVAILABILITY

All goods on my website are made by hand and sometimes there may be a short wait until more products can be made.

Providing your items are in stock I will aim to dispatch your order to you within 2 working days.

RETURNS

If you are not happy with your purchase, please email me at lou@lougracemitchell.com and let me know that you would like a refund and I will help you with the return. Please let me know within 7 days that you would like a refund or if the goods are damaged or faulty.

Unfortunately I cannot cover the cost of returning unwanted products unless they are faulty. Please also ask for proof of posting when returning items to me for your records.

I will process any refund due to you within 30 days of the day we receive your cancellation by agreement. I will aim to make refunds using the same method used by you to pay for your purchase.